We're here to help
Have a question about an order, delivery tracking, or product specifications? We are here to help! Our dedicated customer support team is committed to providing fast and reliable assistance to all our adult consumers.
Get In Touch Via Email
For the fastest response regarding orders, returns, or technical help, please send us an email. If you are contacting us about an existing order, please remember to include your Order Number so we can assist you quickly.
Our Working Hours
Our support operations run entirely on UK time. Please note our official operational hours below:
Send Us a Message Directly
Alternatively, you can fill out the contact form below with your name, email address, and message. Our team will review your query and get back to you as soon as possible.
Email us
Best for order questions, returns, and anything you'd like in writing.
support@lostmary6000.comUK-wide delivery
We deliver to addresses across the UK with Royal Mail 24hr Tracked.
View shipping policySend us a message
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We only use your details to reply to your enquiry. See our Privacy Policy.
Help us help you faster
Include these details in your message and we can usually solve things in one reply.
- Your order number
- The email address used at checkout
- A photo, if an item is faulty or damaged
- What you'd like us to do: repair, replace, or refund
Looking for something else?
Many common questions are answered on these pages.
Adults only
Our products are for people aged 18 and over. We check the age of every customer, in line with UK law. How age verification works
Health notice: vaping products contain nicotine, which is addictive, and are not risk-free. They are not suitable for non-smokers or anyone who is pregnant or breastfeeding. Keep all products away from children.
